PRIVACY POLICY

​

1. Information We Collect

We collect the following types of information through the Se7en Waves mobile app:

 

a. Personal Information

When you create an account, book a service, or interact with our App, we may collect:

• Full Name

• Email Address

• Phone Number

• Date of Birth (optional)

• Profile Photo (optional)

• Location (if enabled)

 

b. Payment Information

All payments made through the App are processed via third-party payment providers (e.g., Wix, PayPal, Apple Pay, Google Pay). We do not store your full payment details on our servers.

 

c. Health and Wellness Information (Optional)

You may choose to share health information (e.g., stress levels, wellness goals, or preferences) to receive personalized sound healing recommendations. This data is used solely to improve your user experience and is never shared without consent.

 

d. Usage Data

We collect anonymized data on how you interact with the App, such as:

• Session duration

• Screen views

• Feature usage

• Crash logs and diagnostic data

 

e. Device and Technical Information

We automatically collect information such as:

• Device type and model

• Operating system and version

• App version

• IP address

• Device ID (for analytics and security)

 

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the functionality of our App and services

• Customize your experience (e.g., suggest classes or sound baths)

• Process bookings, payments, and communications

• Send notifications and updates (e.g., class reminders, special offers)

• Conduct research and gather feedback to enhance future offerings

• Ensure the App is secure and free from misuse

 

3. How We Share Your Information

We may share your information in the following limited circumstances:

• With Service Providers: We work with third-party companies to help us operate the App (e.g., hosting, payment processing, analytics). These providers are contractually obligated to protect your data.

• With Your Consent: If you participate in events, testimonials, or community forums, we may share content with your permission.

• For Legal Reasons: We may disclose data if required by law, subpoena, or to protect our legal rights.

 

4. Your Choices and Rights

You can:

• Update or delete your profile information via the App

• Opt out of notifications in your device settings

• Request access, correction, or deletion of your data by emailing us at Danielle@se7enwaves.com

• Disable location access through your device settings at any time

 

5. Data Security

We take your privacy seriously and implement industry-standard measures to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission over the internet or mobile device is 100% secure.

 

6. Retention of Information

We retain your information for as long as your account is active or as needed to provide our services. You may delete your account at any time, which will remove your profile and associated data, subject to legal and operational retention requirements.

 

7. Children’s Privacy

Our App is not intended for individuals under the age of 5. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 5, we will take steps to delete it.

 

8. Third-Party Links

The App may contain links to external websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before engaging with them.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an update in the App or via email. Continued use of the App after changes means you accept the updated terms.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:

 

Se7en Waves Sound Vibes

info@se7enwaves.com
📱 214-444-8653
🌐 www.se7enwaves.com

 

By using the Se7en Waves Sound Vibes mobile app, you agree to the terms of this Privacy Policy.

​

MOBILE APP SUPPORT

​

Let Go and Flow – We’re Here to Help

Welcome to the Se7en Waves Support Center. Whether you're new to the app or simply need help navigating your sound healing journey, we’re here to make sure your experience is peaceful and seamless.

 

Getting Started

Your path to healing begins here.
Follow these simple steps to begin using the Se7en Waves mobile app:

• Download & Install: Available on both iOS and Android devices.

• Create Your Account: Sign up using your email or through your Apple or Google account.

• Personalize Your Experience: Set your wellness intentions and customize your preferences.

• Explore Our Services: Book Floating Sound Baths, Starry Night Sessions, Red Light Therapy, and more.

Need visual guidance? Ask us about our walkthrough video or onboarding PDF.

 

Using the App

Navigate your wellness journey with ease.

• Browse Events: Find local and virtual sound baths and special events.

• Book a Session: Secure your spot through our in-app booking system.

• Join the VibeTribe: Access exclusive content, event updates, and community resources.

• Track Your Progress: Log completed sessions and reflect on your healing journey.

• Manage Your Account: Update your contact details, payment methods, and notification settings.

 

Frequently Asked Questions

Find quick answers to common questions.

Q: I’m having trouble logging in.
A: Use the “Forgot Password” option on the login screen. If the issue persists, please contact our support team.

Q: How do I reschedule a session?
A: Go to the “My Bookings” section and select “Reschedule” at least 24 hours before your scheduled event.

Q: Can I use the app without creating an account?
A: You may browse events without an account, but booking and tracking features require registration.

Q: What do I need to prepare for a Floating Sound Bath?
A: Once you book, you’ll receive an email with details. Simply bring yourself and an open mind.

 

Privacy and Security

We take your well-being and data protection seriously.

• All session data is encrypted for your privacy

• Your personal information is never sold or shared

• You may update or remove your information at any time via app settings

For more details, please review our full [Privacy Policy] and [Terms of Use].

 

Need Further Assistance?

We’re happy to help.

• Email: support@se7enwaves.com

• Support Hours: Monday through Friday, 9:00 AM – 5:00 PM CST

• Live Chat: Open the app, go to “Support,” then tap “Chat with Us”

• Submit a Ticket: Contact us directly through our [Support Form] (if applicable)

We’re a wellness-focused team dedicated to making your experience smooth and supportive.

​